You have just bought an item on our site, but you have changed your mind and want to return it to us? No worries, you can make a return request directly to your customer account by following the following steps:

1. Log in to your customer area by clicking on the icon representing a man at the top right
2. In your Customer Area, click on "History and details of my orders"
3. In order to be able to request a return, the status of your order must be "Delivered".
4. Click on "Details" of the order you wish to return.

5. On the "Order Details" page, check the product to be returned.

6. IMPORTANT: Specify the reason for your return before validating your request.

7. Click on "Return a product"

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Follow his Return

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Once your return request is sent, you can track its progress from your customer area.

1. Click on "Product Return"
2. You will have the list of your returns with the progress and details of each request.
3. Once your return request is validated, its processing status changes to "Waiting for the package", and your return slip is generated.

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Make the return

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After passing the previous steps, start preparing your package. We remind you that the cost of local postage is at your expense. Thus, do not forget to read the conditions indicated at the bottom of your return slip.

Once your package is ready (well packaged product + return slip), write down your return number (Ex: RE 234) on it. (Your return number is displayed on your customer account -> Product Return, or on your return slip)

For a return use the following address:

Noix d'Arec, ZAC de Plaisance, 81210 Saint-Germier

Upon receipt of your package, we will inform you by e-mail, and we will refund the value of the item to your credit card account, or to your PayPal account after checking its condition.

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NOTE: In case the reason for return is a product defect, contact us by phone before starting the return procedure.