General Sales Agreement

 

  • Products

    All products comply with the French legislation in force.

     

  • Prices

    The customer will find all product prices displayed on the website in Euros all taxes included, the prices include the tax on added value (VAT) at the official rate running at the order date ; all modification of the applicable rate can impact the product prices starting the day the new rate is officially enforced.
    The prices of Noix d'Arec are subject to change but the applicable price is the one indicated on the website at the date the order is processed by the customer.
    The transport fees must be added to the indicated price of the item(s).

     

  • Order

    Products are remaining the property of LLC Noix d'Arec until complete cashing of the order.

    Any order form signed by the consumer by "double clicking" (law of 13 March 2000 on the electronic signature) as well as entering data on successive screen pages, entering your credit card number and expiry date constitute the definitive agree of the consumer about our general sales agreement and will validate the transaction. An order confirmation will be sent to the consumer by mail when the transaction will be validated or send.

    All orders done before 12 o'clock will be processed within 48 hours (from Monday to Friday).

     

  • Availability

    All of the products on our website are available. If products are low in stock, an alert will be present on the page product.

    If a product is temporaly out of stock, Noix d'Arec will inform you a later delivery date.

     

  • Withdrawal - Refund

    Once you received your order you have 30 days to return it, without providing a reason, but the shipping costs are at your expense. Send us an email and we will send you a return number for your order that you can ship to :

    noix d’Arec - ZAC de Plaisance - 81210, Saint Germier, FRANCE

    Except for the shipping fees, credit for your returned item(s) will be refunded back to your account in the same form of payment (credit card, Paypal, cheque) in which it was received.

    Please note that the product must be returned in its original packaging and must not have been worn or be damaged. Any products returned damaged, soiled or incomplete will not be refunded.

     

  • Warranty

    Some products are under manufacturer's guarantee (specified on the product page) against manufacturing defects (section 1641 from Civil code). Products are not guaranteed against normal wear, mishandling, marks or mishap.

     

  • Payment

    On the payment page you can notice the "https: //" which signals that you are on a secure page. In order to transmit your personal and banking data, we use the SSL (Secure Socket Layer) system which encrypts it so that it can not be read. Atos is the most used payment system in the world. It provides the connection between the website and the bank, and verify the validity of the credit cards used. This system guarantees total security for your transaction.

     

  • Shipping and Delivery

    In case of damage during shipping, you should notified the carrier of any issues by registered letter within 3 days after the reception of the parcel.

    If you have been stolen from your mailbox, we recommend you to contact your insurer about your home insurance.

    Delivery by :

                                - Colissimo Expert International within 4 to 8 days

                                - DHL Express International within 2 to 5 days

         

  • Intellectual property

    All illustrations, pictures, characters, artistic work, graphic design of the website are protected by copyright laws and treaties around the world and belong or have been sold to Noix d'Arec company, which benefits an exclusive right of use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on our Website without Noix d'Arec consent, which can lead to legal proceedings.